Studio 7 Hair & Braids will gladly accept returns within 7 days from the date of the invoice. All products must be in sellable condition and in their original packaging, except Wigs, Human and Synthetic Hair, Hair Extensions, they can only be returned for store credit or exchange. Please note that some wigs brands are non-exchangeable, non-returnable, and non-refundable, such as wigs worn, without tags labels and perfume, hair and skin care products that have been opened, or due to change of mind.
All customers must provide us with the item’s picture they want to return to confirm the sellable condition of the products. Only after that customer service will be able to send to the customer return authorization number.
We will not accept returns for used and opened item unless it is defective or damaged. We reserve the right to refuse refunds on personal use products for any reason.
• We do not refund shipping charges.
• 20% restocking fee will be applied for all authorized returns.
• 30% restocking fee will be applied for all unauthorized returns.
• Refund or credit will be issued within 21 days of your return being received.
• We cannot accept any returns without return authorization number is on the top of the box
• Each order is only valid for the one-time exchange.
• If the item/s was/were sent wrong to you and we provided you with an exchange or refund can be processed only after the package will be delivered to our facility.
Customers are not advised to dispose of items before contacting our customer service team because if they do so, we are not responsible to offer an exchange or refund.
We do everything possible for our customers to receive their orders on time and in perfect condition.
We carefully pack every order, so damaged products are incredibly rare and unlikely to happen to you. In the unlikely event that a shipper damages your products during transit, we can help you to open the claim on your behalf.
What constitutes damage:
• Cracked jars and bottles,
• Jars and bottles contents are spilled out,
• Broken items.
Please notice that items with minor leaking, small scratches or small dents are not considered as damaged. Those items cannot constitute the basis for claims.
We hope for your understanding in this matter.
Please contact us right away if there is any issue with your order
Our customer service team will get back you